Introduction

TeletonicMD ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our virtual primary care services, visit our website at www.teletonicmd.com, or receive in-home care services.

HIPAA Compliance

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and its Privacy Rule. This Privacy Policy works in conjunction with our HIPAA Notice of Privacy Practices, which provides additional details about how we use and disclose your protected health information (PHI).

Information We Collect

Personal Health Information (PHI)

• Medical history and current health conditions
• Symptoms, diagnoses, and treatment plans
• Prescription and medication information
• Laboratory and diagnostic test results
• Insurance information
• Emergency contact information

Personal Information

• Name, address, phone number, and email address
• Date of birth and social security number
• Payment and billing information
• Communication preferences

Technical Information

• IP address and device information
• Browser type and operating system
• Website usage data and analytics
• Video call quality and connection data
• Login times and session information

How We Use Your Information

Treatment

• Providing virtual and in-home medical consultations
• Developing and implementing treatment plans
• Coordinating care with other healthcare providers
• Emergency medical situations

Payment

• Processing payments for services
• Billing and insurance claim processing
• Financial assistance and payment plan management

Healthcare Operations

• Quality assurance and improvement
• Staff training and education
• Compliance with legal and regulatory requirements
• Business administration and planning

Communication

• Appointment reminders and scheduling
• Follow-up care instructions
• Health education and wellness information
• Service updates and announcements

How We Share Your Information

With Your Consent

• When you provide written authorization
• For purposes you specifically approve

For Treatment, Payment, and Operations

• With healthcare providers involved in your care
• With insurance companies for payment processing
• With business associates who provide services to us

As Required by Law

• To comply with legal obligations
• To respond to court orders or subpoenas
• For public health and safety purposes
• To prevent serious harm or illegal activity

Emergency Situations

• To emergency responders when necessary for your safety
• To family members or emergency contacts in crisis situations

Website and Technology Security

Data Security Measures

• End-to-end encryption for all video consultations
• Secure, HIPAA-compliant servers and databases
• Multi-factor authentication for account access
• Regular security audits and updates
• Secure payment processing systems

Cookies and Tracking

• We use cookies to improve website functionality
• Analytics cookies help us understand site usage
• You can disable cookies in your browser settings
• Third-party tracking is limited and anonymized

Your Rights and Choices

Under HIPAA and applicable privacy laws, you have the right to:

Access and Control

• Request copies of your medical records
• Request corrections to inaccurate information
• Request restrictions on how we use your information
• Request alternative forms of communication

Account Management

• Update your contact and personal information
• Modify communication preferences
• Delete your account (subject to legal retention requirements)

Complaints

• File complaints about our privacy practices
• Contact the Department of Health and Human Services
• File complaints without fear of retaliation

Telehealth-Specific Privacy Considerations

Video Consultations

• Consultations are conducted on secure, encrypted platforms
• Recordings are not made without your explicit consent
• You should ensure privacy in your consultation location
• Family members may be present with your permission

Technical Requirements

• Stable internet connection required for optimal care
• We recommend using updated browsers and devices
• Public Wi-Fi should be avoided for consultations
• Device security is your responsibility

Data Retention

We retain your information as follows:

• Medical records: As required by Illinois state law (minimum 7 years)
• Payment information: As required for tax and billing purposes
• Website usage data: Typically 24 months or less
• Account information: Until you request deletion (subject to legal requirements)

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, applicable laws, or technology improvements. We will notify you of material changes by posting updates on our website, sending email notifications to registered users, or providing notice during your next consultation.

Acknowledgment

By using our services or website, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with these terms, please do not use our services or provide us with any personal information.